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Frequently Asked Questions

Products & Fit

How do Torgeis shoes fit?

All of our shoes run true to size, we recommend ordering your usual shoe size. 

Still not sure? We'd love to talk to you about it! Reach out to one of our fit specialists at help@torgeis.com for some personalized advice!


What sizes do you offer?

Torgeis shoes run from size 6 through 11. We are constantly expanding our range and styles to meet customer demand. 

Exchanges & Returns

How do I exchange or return an order?

For US orders, simply click here. Using your order number and email you will be able to initiate your exchange or return. If you don’t know your order number, you can locate it in your order confirmation email. If you help email us directly at help@torgeis.com and we'll walk you through the process.


What is your return policy?

To learn more about our return policy, click here.

Shipping

Do you ship internationally?

Yes, we ship internationally! Shipping costs and fees, as well as estimated delivery date will be added at checkout. 

How long will it take to receive my order?

Orders processed here take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Need Help With Something Else?

Have questions?

For any other question or concern send us an email at help@torgeis.com and we'd be happy to assist you!