We’re sorry your order wasn’t a perfect match! We are happy to assist with exchanging it for a different size/style. Before exchanging please make sure:

• Your return/exchange request is submitted within 30 days on the date of purchase.
• Your items are unworn, undamaged, in re-sellable condition (i.e. no creases or wear on soles), and in their original packaging.
• Your return/exchange request is from Our Website. Otherwise, please contact the retailer of where you purchased the item so they can further assist you with your concern.
• We will provide a FREE shipping label for your return/exchange request however, there is a fixed $7.95 restocking fee for all return and/or exchange requests.
• For International returns (no exchange available), you must purchase your own shipping label to ship the item/s back to us.

If you wish to return your item/s please make sure your order was not final sale and/or used a final sale code- as these are non refundable.

We reserve the right to refuse returns that do not meet the criteria mentioned above, as ell as the our terms and conditions.

To initiate your return/exchange request please send an email to help@torgeis.com or message our representatives through live chat (toggle by clicking the chat icon on the bottom right corner). Please send us the following details:

1. Order Number
2. Reason for Return or Exchange
3. If Exchange, Provide Style, Color, Size, etc.
4. Other Instructions

We will respond to your request as soon as possible.